|Customer Service Award|
Kramer, Commercial Collector, Support
Center-Reimbursement Department, Palatine, IL
Tammi is a team player and went out of her way to help one of our clients and family. We had a 48 year old returning client with brain cancer. There was an insurance issue in servicing the client. Our office was told that the client had a very large co-pay for each visit performed. The family could not afford this as the medical bills were mounting. I called upon Tammi and her expertise. She felt something was inaccurate about the insurance information we were given. Tammi picked up the phone, called the client’s wife and conference-in the insurance company. Tammi was correct. We were given incorrect information. The co-pay was a small amount per day and the family could afford this amount. Thank you Tammi for being a team player and caring about our Addus clients! You are awesome!
|Health and Wellness Award|
Murray, HCA, Quincy, IL, Home & Community Services.
Lori has been with the Quincy office since October 2009, she has received numerous compliments from her clients on her professionalism and work ethic. A family member of one of her clients sent me a letter that really sums up Lori’s commitment to her work. Quote, “I am Bill’s sister. I have spent some time helping care for him and know firsthand what it takes. I want to congratulate you on your caregiver Lori Murray. She is very efficient and thorough as she multi-tasks. She is very caring to my brother and his wife. She prepares nourishing and tasty meals, using a variety of menus. I thank your company and Lori for the good care she provides. This makes it possible for them to remain in their home. Thanks again, Wava.” For this wonderful testimonial to what Lori does 6 days a week, she deserves being “Employee of the Month”.
Richmond, HCA, Joliet, IL, Home & Community Services
On March 29th, Inger was working at the Crete Senior
Residence taking care of her client when a fire broke
out in the building. Despite the danger, Inger remained
with her client who had recently undergone knee surgery
and could not walk until firemen were able to remove the
client from her room. Both the client and Inger were
taken to the hospital for smoke inhalation. The client
was kept overnight for observation and Inger was
discharged. Despite this trauma, Inger returned to work
the next day. During this emergency, other Addus
employees stepped up to help. Rosalyn Van Dyke and Liz
Molinari, Addus Coordinators, were able to regularly
communicate and update HCAs in the field where other
Addus clients were living in the building. Addus Field
Supervisor Scott Henderson also played a vital role
traveling to the fire scene and communicating to all
that our clients in the building were safe from harm.
Vargas, HCA, Marion, IL, Private Duty
I have received numerous compliments from our clients about Tammy and the outstanding job she is doing. One of the clients said that Tammy is so wonderful with her father who has Alzheimer’s. He waits for her to come each day and lights up when she comes into the room. Tammy is very dependable, reliable and professional. A wonderful caregiver in every way.